Key Client Manager

Are you passionate about building strong client relationships and delivering exceptional customer service?

Our client is looking for a Key Client Manager to become the main point of contact for a portfolio of key accounts, managing projects from initial enquiry through to successful delivery. Working closely with production, logistics, procurement and commercial teams, you'll ensure every project is delivered on time and to the highest standards.

What You'll Be Doing

Managing and developing relationships with key customer accounts

Coordinating customer projects from enquiry through to delivery

Preparing quotations and commercial documentation

Monitoring customer orders throughout the supply chain

Liaising with production, logistics and procurement teams to ensure on-time delivery

Maintaining accurate customer records using CRM and internal systems

Resolving customer queries and providing regular project updates

Supporting continuous improvement initiatives to enhance customer satisfaction

About You

Previous experience in Key Account Management, Customer Service, Commercial or Project Coordination

Excellent communication and relationship-building skills

Strong organisational skills with the ability to manage multiple priorities

Commercial awareness and a proactive approach to problem solving

Good working knowledge of Microsoft Office

Experience using CRM or ERP systems would be advantageous

Experience within manufacturing, logistics, supply chain or industrial sectors is desirable but not essential

If you're looking for an opportunity to build long-term client relationships while developing your career within a growing business, we'd love to hear from you.