Customer Service Administrator

We are seeking a proactive, organised, and customer-focused individual to join a small but growing business as a Customer Administration Support.

Day-to-day of the role:

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• Handle customer enquiries by telephone and email in a professional and helpful manner.
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• Support active customer accounts and respond to general account queries.
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• Assist new customers with onboarding queries, issues, and service updates.
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• Process customer orders, renewals, upgrades, and account changes.
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• Update sales invoices accurately within the Sage Accounting system.
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• Manage SIM trials, installation bookings, and service calls.
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• Maintain accurate and up-to-date customer records across internal systems.
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• Coordinate with colleagues, suppliers, and installation partners as required.
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• Follow up on outstanding actions to ensure customer requests and operational tasks continue to progress.
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• Support routine finance administration and wider operational tasks as required.
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Required Skills & Qualifications:

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• Excellent communication skills, confident in handling customer interactions via telephone and email.
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• Highly organised, accurate, and detail-oriented, comfortable managing a high volume of small tasks and competing priorities.
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• Proactive and willing to take ownership of tasks.
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• Comfortable using CRM systems, spreadsheets, email, accounting software, and other internal systems.
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• Experience in customer service, administration, operations, or finance administration is beneficial but not essential.
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• Positive attitude, strong organisational and communication skills, a willingness to learn, and the ability to pick up new systems and processes quickly.
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Hours: Monday to Friday 9am to 5.30pm (5 days in the office)

Location: NW2 (parking available)

This is a temporary role with an opportunity to become permanent in the future for the right candidate.