Customer Service Executive - URGENT!

Strive are a UK wide Supply Chain & Logistics management recruiter.

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Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations.

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Title: Customer Service Exec

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Region: Oxfordshire - OX29

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Salary: £28k + Bens + Training + Prospects

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Location: Cassington

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Work Environment:

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• Office based

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• Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00

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• PPE requirements in operational areas

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Reporting to: Customer Service Team Leader

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About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.

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Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.

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• Handling customer enquiries via phone and email.

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• Managing customer requests, queries and complaints.

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• Providing clear and confident responses to customers.

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• Working closely with internal teams and departments to resolve issues.

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• Maintaining accurate records and communication.

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• Managing order processing, payments, documentation and ensuring compliance with relevant regulations.

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• Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).

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Essential requirements

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• Minimum 1 year experience in a customer service role.

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• Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication.

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• Experience handling customer queries, complaints, or service issues.

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• Confident using the telephone as a main communication tool.

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• Basic computer literacy (Outlook and Microsoft Office).

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• Someone reliable, proactive and able to work independently.

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Desirable

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• Experience using a CRM system.

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• Knowledge of Oxfordshire area.

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• Experience working in an office-based environment.

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Ideal candidate?

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• You are confident dealing with customers, even in challenging situations.

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• You take ownership, solve problems and manage your time independently to stay productive.

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• You stay organised and maintain strong attention to detail when handling multiple tasks.

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• You are quick to learn new systems and adapt to changes.

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• You are reliable, communicate clearly and are a strong team player.

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Benefits:

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- Generous holiday entitlement 24 days + Bank Holidays

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- Company pension scheme

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- Employee Assistance Programme

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- Full PPE & uniform supplied

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- Cycle to work scheme

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- Free flu jabs

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- On-site parking

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This really is a fabulous opportunity, we look forward to your application.

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