Customer Feedback Officer

Job Title: Customer Service OfficerType: FTC until the end of January 2027Location: BristolSalary: FTE is £30,015 Hours: 21 hours a week BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions.Duties:\n

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• Deliver professional and customer-focused service in line with organisational values and objectives.
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• Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts.
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• Diagnose and raise repair requests, ensuring correct priorities and instructions are issued.
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• Liaise with colleagues and contractors to resolve customer queries effectively.
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• Handle difficult or sensitive situations calmly and professionally.
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• Escalate safeguarding concerns and complex issues where appropriate.
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• Maintain accurate records and update systems with customer information and service requests.
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• Support performance targets including call quality and customer satisfaction measures.
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• Handle confidential and sensitive information in line with GDPR requirements.
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Requirements:\n

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• Previous experience working in a customer-focused environment.
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• Strong communication and administrative skills.
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• Experience dealing with customers in challenging or stressful situations.
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• Ability to manage multiple tasks and prioritise workload effectively.
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• Good IT skills including Microsoft Office packages.
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• Ability to remain calm under pressure and provide effective problem solving.
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• Knowledge of GDPR and handling sensitive information.
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• Experience within social housing or repairs services is desirable.
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Benefits:• Opportunity to work within a supportive and collaborative team• Training and development opportunities• Varied and rewarding workload• Inclusive working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.