Pension Administration Manager

Pension Administration ManagerHybrid - LeedsLead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.The Role\n

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• Oversee end-to-end scheme administration (CDC, Superfund, Annual Events)
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• Manage complex casework, SLAs, KPIs and complaints
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• Run daily contact-centre operations across all channels
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• Analyse performance data and drive service improvements
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• Lead and develop Team Leaders and wider admin teams
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• Act as key contact for trustees, employers and advisers
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• Ensure compliance, audit readiness and robust processes
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• Support system improvements and workflow optimisation
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What You’ll Bring\n

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• Strong occupational pensions administration experience
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• Knowledge of DB/DC schemes
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• Proven leadership of multi-level teams
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• Contact-centre management experience
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• Confident stakeholder communicator
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• Data-driven, organised and commercially aware
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