Distribution Coordinator

Job Description – Distribution Coordinator

Company Overview

Join a global leader in the international logistics industry, a vital part of the global trade network. With a strong focus on supply chain management, the organisation fosters professionalism, innovation, and a customer-centric culture.

Operating across hundreds of locations worldwide, the company provides tailored logistics solutions to meet the evolving demands of international trade.

Job Summary

Responsible for ensuring the efficient and timely movement of freight and information, while delivering excellent customer service within the Distribution department.

Key Responsibilities

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• Process customer orders and manage distribution accounts daily
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• Produce accurate operational reports and documentation for orders
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• Review orders for special requirements and maintain inventory records
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• Perform accurate data entry across receiving, allocation, shipping, and inventory systems
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• Monitor shipments and provide proactive customer updates
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• Ensure accurate and timely billing for customers and vendors
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• Maintain records for damages, discrepancies, and backorders
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• Provide warehouse teams with required receiving and dispatch documentation
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• Act as the primary liaison between customers and warehouse operations
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• Build and maintain relationships with transport providers and vendors
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• Support administrative tasks, projects, and research as needed
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• Ensure compliance with internal procedures and external regulations
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• Escalate issues to management when required
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Key Expectations

Customer Service

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• Deliver proactive, high-quality service
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• Anticipate needs and resolve issues efficiently
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• Build strong relationships through clear communication
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Job Execution

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• Maintain accuracy and quality in all tasks
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• Adhere to operational standards, policies, and procedures
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• Contribute to continuous improvement initiatives
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Reliability & Organisation

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• Meet deadlines consistently
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• Manage time effectively and prioritise workloads
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Collaboration

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• Work effectively across teams and support shared goals
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Communication

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• Communicate clearly (written and verbal)
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• Respond promptly to enquiries and keep stakeholders informed
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Culture

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• Demonstrate professionalism, integrity, teamwork, and accountability
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Personal Development

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• Complete required training and pursue ongoing development
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Performance Expectations

Operational Performance

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• Ensure timely, accurate shipment processing
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• Follow procedures and meet KPIs
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Data Accuracy

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• Maintain high data accuracy and resolve discrepancies
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Billing & Finance

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• Ensure accurate invoicing and follow financial processes
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Qualifications & Skills

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• 6–12 months’ experience in logistics, distribution, or similar
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• Healthcare/GDP knowledge desirable
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• Strong organisational and time management skills
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• Proficient in Microsoft Office (Excel, Word)
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• Excellent communication and interpersonal skills
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• Proactive, positive attitude
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• Understanding of transport processes is advantageous
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