Sales Support Coordinator

Sales Co-ordinator Join a friendly, supportive team where your contribution really matters. Are you highly organised, customer-focused, and looking for a role where no two days are the same? We are looking for a Sales Co-ordinator to join a growing organisation in Solihull. This is a fantastic opportunity to become part of a business with a genuinely positive culture, where teamwork, collaboration, and delivering excellent customer service are at the heart of everything they do. As a Sales Co-ordinator, you'll be the key link between customers and the business, ensuring orders are processed accurately and efficiently while delivering an outstanding customer experience. Your responsibilities will include:\n

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• Processing customer orders received via telephone, email, and online platforms
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• Acting as the first point of contact for customer enquiries and resolving queries professionally
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• Ensuring orders are entered accurately and managed through to completion
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• Supporting customers with product and service information
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• Assisting with delivery, returns, and account-related enquiries
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• Working closely with internal departments to ensure a seamless customer journey
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• Maintaining accurate records and updating systems
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• Supporting the wider sales support team to achieve service and performance targets
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We are keen to hear from candidates who have:\n

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• Previous customer service, sales support, or order processing experience
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• Excellent communication skills and a professional telephone manner
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• Strong attention to detail and organisational skills
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• The ability to prioritise workloads in a fast-paced environment
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• A proactive and positive approach to problem-solving
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• Good Microsoft Office skills, particularly Word and Excel
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• Experience using CRM or order management systems would be advantageous but is not essential
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Key info:\n

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• Starting salary of £27,500
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• Incentive perks
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• Full-time, permanent position
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• Friendly and supportive team environment
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• Positive company culture where people enjoy coming to work
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• Excellent training and ongoing support
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• Opportunity to develop your skills and progress within the business
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• Modern offices based in Solihull
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If you're someone who enjoys building relationships, thrives on providing exceptional customer service, and wants to be part of a great team, we'd love to hear from you. If your CV isn't shortlisted for this role, we will keep your CV on file for future opportunities.