Customer Service Coordinator (FMCG)

Redhill (Hybrid)

To join a busy Supply Chain team. This is an excellent opportunity for an organised individual who enjoys delivering excellent customer service, managing orders, and working closely with internal teams and external customers.

Key Responsibilities

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• Process customer orders accurately and within agreed timescales.
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• Manage order amendments and ensure systems are updated accordingly.
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• Coordinate deliveries, couriers, sample orders, and stock movements.
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• Liaise with third-party logistics providers and operational teams.
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• Support month-end activities, purchase order processing, and stock reporting.
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• Act as a key point of contact for customer queries and resolve issues efficiently.
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• Build strong relationships with customers and stakeholders.
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• Support continuous improvement initiatives and process enhancements.
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Skills & Experience

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• Previous customer service or administration experience.
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• Strong communication and relationship-building skills.
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• Excellent attention to detail and accuracy.
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• Good numerical and analytical abilities.
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• Strong organisational and prioritisation skills.
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• Ability to solve problems and work proactively.
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• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
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• Able to work effectively both independently and as part of a team.
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Additional Information

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• Hybrid working arrangement.
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• Bank holiday support on a rotational basis as required.
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• Full training will be provided.
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