Customer Service Advisor

Customer Service & Sales Support Executive

Our client is a leading international manufacturer and supplier of specialist industrial products, supporting customers across a wide range of sectors including manufacturing, logistics, food production, packaging, and materials handling.

The Role

We're looking for a proactive and customer-focused individual to join our team. You'll manage customer enquiries, quotations, and orders while supporting customers, sales teams, and operational departments to deliver an outstanding customer experience.

Working with a dedicated customer base, you'll build strong relationships, develop technical product knowledge, and play a key role in ensuring orders are processed accurately and delivered on time.

Key Responsibilities

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• Manage customer enquiries and prepare accurate quotations.
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• Process orders, check stock availability, and coordinate delivery schedules.
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• Work closely with external sales teams to prioritise customer requirements.
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• Maintain customer records within CRM and business systems.
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• Follow up quotations and identify sales opportunities.
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• Coordinate service requests and gather relevant health & safety information.
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• Source specialist products and liaise with suppliers where required.
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• Resolve customer queries and complaints professionally.
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• Process UK and export orders in line with company procedures.
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What We're Looking For

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• Experience in customer service, internal sales, sales support, or account management.
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• Excellent communication and relationship-building skills.
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• Strong organisational skills and attention to detail.
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• Ability to manage multiple priorities in a fast-paced environment.
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• Good IT skills, including Microsoft Office.
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• A proactive, positive attitude and a genuine passion for customer service.
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Desirable

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• Experience using CRM or ERP systems such as Salesforce, Navision, Dynamics, SAP, or similar.
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• Experience within manufacturing, engineering, distribution, or another technical environment.
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• Knowledge of export processes and logistics.
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Why Join?

This is an excellent opportunity to join a market-leading business where you'll be part of a supportive team, develop valuable technical knowledge, and build a long-term career in customer service and commercial support. If you enjoy solving problems, building relationships, and making a real difference to customers, we'd love to hear from you.