Patient Coordinator

Patient Coordinator; our clinic is a distinguished private ophthalmic practice specialising in complex, blindness-related conditions. Renowned for exceptional discretion, personalised service, and a calming, elegant environment, we also operate a rapidly expanding medical trials division.

Patient Coordinator role:

As a Patient Coordinator, you will be the first point of contact for both patients and consultants, ensuring a seamless, concierge-style experience. You will work in a highly professional environment, coordinating diaries, managing sensitive information, and supporting both clinical and administrative functions.

The roles offers salary of up to £32k and it operates on Monday - Friday (8.00am-5.00pm, 9.00am-6.00pm, 10.00am-7.00pm) basis with some overtime required at times to coordinate emergency appointments.

Patient Coordinator Responsibilities:

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• Act as the first point of contact for consultants and patients, delivering an impeccable, high-end service.
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• Coordinate emergency and routine appointments, including surgical procedures, liaising with consultants, surgeons, nurses, and anaesthetists.
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• Manage multiple consultant clinic diaries with precision and discretion.
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• Communicate professionally and tactfully across all channels - in person, by telephone, and via email.
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• Handle confidential patient information and process payments discreetly.
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• Oversee operational tasks such as stock control, ordering clinical supplies, and coordinating maintenance services.
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• Uphold the highest standards of personal presentation, confidentiality, and service excellence at all times.
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Patient Coordinator Requirements:

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• Proven experience in managing multiple diaries
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• Previous medical clinic experience is highly advantageous
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Patient Coordinator Benefits:

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• Competitive salary with potential overtime pay
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• Opportunity to work in a prestigious, rapidly growing clinic
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• Exposure to cutting-edge ophthalmic treatments and medical trials
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