Credit Controller

Credit Controller Based in Hinckley 5 days a week on site Paying £25k - £28k DOE

We're looking for a confident and customer-focused Credit Controller to join a busy and fast-paced finance team based in Hinckley.

This is a fantastic opportunity for someone with previous collections experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment.

The successful candidate will play a key role in maintaining cash collections, reducing overdue debt and delivering excellent customer service throughout every interaction.

The Role

As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately.

Key Responsibilities

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• Contacting customers regarding overdue accounts
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• Handling payment and service queries primarily over the phone
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• Delivering a high level of customer service on every interaction
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• Updating internal systems with accurate and timely notes
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• Processing debit and credit card payments
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• Working collaboratively with internal teams to resolve account queries
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• Completing account adjustments where required
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• Preparing detailed account histories for escalation where resolution has not been possible
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• Managing workflow tasks accurately and within agreed timescales
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• Working towards collection, outbound call and Direct Debit targets
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About You

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• Minimum of 2 years' experience within collections or a similar role
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• Confident communicator with strong telephone skills
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• Positive, resilient and target driven
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• Strong negotiation and problem-solving abilities
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• Able to work effectively in a fast-paced environment
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• Good attention to detail and organisational skills
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• Reliable with excellent attendance and punctuality
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51701CHR

INDHIN

The Portfolio Group are acting on behalf of our client in recruiting for this position.