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Posted 21 July, 2026

Full Time Order processors

Randstad Delivery (GBS)
Sittingbourne, ENG, GB Full Time

Job Description

Full Time Patient Coordinator (Maternity Cover)\n
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    Location: Sittingbourne (Full-time onsite)

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    Pay Rate: £13.00 per hour

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    Hours: Monday to Friday 09:00 - 17:30

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    Contract: 12 months

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    Start Date: ASAP

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About the Role\n

Are you looking for a rewarding role where you can make a genuine difference to people's lives every single day?

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Our client is a leading manufacturer of specialist medical food and equipment for enterally (tube) fed patients. Their dedicated Hospital2Home (H2H) service supports patients transitioning from the hospital back into their own homes.

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As a Patient Coordinator, you will be the friendly, frontline face of the H2H service. Working out of a modern, vibrant, open-plan office in Sittingbourne, you will handle patient deliveries, resolve queries, and work alongside a dedicated nursing service to ensure these patients receive the highest standard of care and comfort.

Key Responsibilities:\n
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    Patient Onboarding: Welcome new patients or carers to the H2H service in a warm, empathetic, and professional manner, verifying all healthcare details.

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    Delivery Coordination: Efficiently arrange and schedule patient deliveries via telephone and email.

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    Stakeholder Liaison: Act as a key point of contact for healthcare professionals, internal teams, and GP surgeries.

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    Administration & Compliance: Process chemist orders, manage prescription collections, and meticulously log all communications on the internal database.

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    Query Resolution: Answer and resolve patient and stakeholder inquiries proactively.

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What We Are Looking For:\n
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    The Right Attitude: You are naturally patient, caring, understanding, and deeply empathetic.

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    Experience: Previous experience in a busy, fast-paced customer service environment.

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    Communication: A professional, confident telephone manner and excellent written communication skills.

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    Tech Savvy: Competent IT skills with the ability to learn new internal database systems quickly.

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    Organization: The ability to prioritize your workload, multitask, and stay calm under pressure.

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What's in it for you?\n

You will be joining a highly supportive, friendly team environment and will undergo a comprehensive training program overseen by a dedicated team trainer to ensure you succeed.

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Ready to make a difference? Apply today for an immediate review!

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Randstad Business Support is acting as an Employment Business in relation to this vacancy.