Insurance Account Manager

EXO CLAIMS RECRUITMENT are delighted to be working with a dynamic and forward-thinking Claims Management company who have exciting opportunities available for a an experienced Account Manager

We are interested in speaking with AM's who are keen to enhance their careers and join a dynamic and fast-growing company with genuine expansion plans, which values both it's employees and clients.

THIS IS A FULLY REMOTE BASED WORKING ROLE

Salary: £75k to £85k plus market leading benefits

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED (and recent - from the last 12 months) ACCOUNT MANAGEMENT EXPERIENCE

About the role

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• As an Account Manager (AM), you’ll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers’ long-term success.
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You’ll act as the kay part of the customer relationship — proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills.

What you'll do

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• Customer Relationship Management
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• Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
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• Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria.
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• Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.
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• Stay informed on industry trends, regulations, and competitive shifts that may impact your customers.
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Retention & Growth

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• Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops.
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• Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
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• Execute customer success strategies tailored to your customer segment and business priorities.
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Project & Outcome Ownership

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• Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives.
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• Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.
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• Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.
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Customer Journey Optimisation

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• Support seamless handoffs from Onboarding to post-go-live engagement.
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• Use data and performance metrics to drive transparency, identify risks, and demonstrate value realisation.
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• Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.
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Qualifications

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• 5+ years of experience in Insurance Account Management in preferably tech-enabled services, TPA, Insurtech, or B2B service delivery
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• Are passionate about building strong customer partnerships and delivering measurable value
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• Have experience running performance business reviews or executive business reviews with enterprise customers
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• Thrive in cross-functional environments and can influence without authority
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• Possess strong organisational and project management skills — able to juggle multiple customers and priorities
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• Have a deep sense of accountability and ownership; you don’t let balls drop
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• Bring curiosity and creativity to problem solving
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• Are excited to help build — not just execute — a world-class CS function
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• Have an understanding of the P&C Insurance industry and claims value chain (a plus)
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This is a unique opportunity to join a forward-thinking company with a great working culture which is in a real phase of growth. This is a role you can really make your own.

Please apply TODAY!