Customer Service Coordinator

Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual)

Location: Dartford, Kent

Hours: Full time, flexi and hybrid

Min of 2 days in office including Tuesdays

Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus

Excellent benefits packaging including 25 days leave, health care etc

Customer Service Coordinator – French speaking is the liaison between customers and internal departments. Being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.

Customer Service Coordinator Key Requirements

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• Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
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• Computer literate – MS office, PowerPoint, Excel, Outlook, Teams
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• Fluent in French and English to use in a working environment
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• Good level of education including Maths and English
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• Works well under pressure
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• Excellent attention to detail
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• Able to work independently and as part of a team
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Customer Service Coordinator - Responsibilities and Duties

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• Support customers’ enquiries through multiple communication channels including phone, email, and chat.
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• Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
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• Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)
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• Enter and process orders including calculating transit time and freight.
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• Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)
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• Maintain accurate customer database and information on profiles.
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• Responsible for customer quotations for new business & follow-up on open quotes.
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• Maintain price lists and send them to customers when requested.
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• Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.
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