Service Desk Assistant - Building Services

Service Desk Assistant - Building Services

Our client is a well-established mechanical and electrical services provider (Est. 2003), carrying out work for commercial properties, schools and colleges, businesses, care homes, hospitals, and some very well-known buildings. Their customer support section requires a person to work with and provide assistance to the Service Manager.

Duties & Responsibilities

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• Taking calls from clients, arranging engineers to attend. Issue job sheets to engineers using the digital system.
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• Use of CLIK work scheduling system for which online training will be provided.
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• Liaising with finance and invoicing staff on completed job queries.
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• Assisting in gathering data for quotations.
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• Booking in engineer's vans for service with main dealer.
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• Provide cover during Service Manager's holidays.
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• May progress to a higher role if desired and after suitable experience.
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Full time Monday to Friday. Hours 37.5 per week. Holidays 20 days plus 8 statutory.

Salary negotiable and depending on experience, working in a previous service environment may be advantageous.