Customer Contact Inbound Telephony Advisor

Are you a natural problem-solver with a passion for delivering exceptional customer service? If so, this could be the perfect role for you!

The Customer Contact Inbound Telephony Advisor position offers an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction. As a key member of our client's call centre, you will be responsible for responding to inbound customer inquiries, diagnosing issues, and providing effective solutions on the first contact.

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• Respond to inbound customer inquiries via phone, showcasing professionalism and empathy
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• Diagnose issues and provide efficient and accurate solutions on the first call
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• Utilise internal systems and knowledge bases to assist customers confidently
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• Document interactions clearly and accurately
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• Collaborate with team members to share knowledge and improve processes
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• Strong experience in a call centre or customer service role
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• Excellent communication and active listening skills
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• Thrives in a fast-paced environment and has a problem-solving mindset
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• Tech-savvy and comfortable navigating multiple systems
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• Able to work independently and as part of a team
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This company offers a range of attractive benefits, including:

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• Competitive pay rate of £15.54 per hour
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• Hybrid working pattern (2 days per week in the office)
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• Opportunities for growth and development within the company
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• Supportive and inclusive team environment
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If you're ready to take your customer service career to the next level, we encourage you to apply for this exciting Customer Contact Inbound Telephony Advisor role today!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.