Customer Experience Associate

Customer Experience Associate | Poole | Upto £30,500 DOE

Love being the person who turns a customer's problem into a great experience? This Customer Experience Associate role puts you right at the heart of a busy, fast-paced customer service team, where every call is a chance to make someone's day easier.

As a Customer Experience Associate, you will benefit from:

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• A supportive, open-plan office environment where teamwork and communication come first
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• Genuine opportunity to make an impact, no matter your role or seniority
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• Variety in your day, from calls and complaints to order chases and account management
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• Working alongside a Purchasing team and colleagues who value collaboration
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As a Customer Experience Associate, your responsibilities will include:

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• Manage inbound and outbound customer calls, logging and maintaining accurate records of conversations and action points
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• Document and resolve customer complaints via the Company CRM to the customer's satisfaction
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• Proactively manage telephone accounts, spotting opportunities to maximise sales and revenue
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• Use company systems to assist customers with order chases, delivery queries, PODs and returns
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• Prepare customer amendments and updates, working closely with the Purchasing team to keep customers informed
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• Interrogate CRM and reporting data to provide customers with clear, meaningful, proactive updates
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As a Customer Experience Associate, your experience will include:

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• Experience in a fast-paced customer service environment, ideally handling inbound and outbound calls
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• Confident using CRM systems to log calls, emails, tasks and opportunities
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• A strong telephone manner, with the ability to adapt tone and approach to suit the person and situation
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• A proactive, tenacious attitude with a genuine passion for creating a great customer experience
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• Excellent written and verbal communication skills
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• Comfortable working across multiple systems to pull and interrogate data for customers
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If you're looking for a role where your energy and people skills genuinely make a difference every day, this Customer Experience Associate position could be the perfect fit. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.