Production Supervisor

In this role, you will oversee day-to-day production operations, manage production schedules, and ensure that each project is completed efficiently and on time. You'll lead and supervise a team of technicians, facilitate communication between departments, and ensure that production meets both quality and sustainability standards.

Key Responsibilities of the Production Supervisor

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• Manage day-to-day workshop operations, ensuring timely, high-quality repairs of all incoming devices.
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• Plan and manage repair and refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times.
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• Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions.
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• Implement and refine best practices for diagnostics, repairs, testing, and quality control.
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• Ensure adherence to technical standards, operating procedures, and regulatory compliance across the team.
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• Promote a culture of continuous improvement, identifying and executing opportunities to enhance technical processes, reduce faults, and improve turnaround time.
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• Maintain accurate and timely data input and processing in internal ERP systems (Tesseract, SMART, and Odoo)
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• Monitor and improve data quality relating to work orders, inventory, repair logs, and client history.
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• Use system data to identify trends, generate reports, and support operational planning and forecasting.
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• Lead, supervise, and develop a team of technicians, fostering a positive, accountable, and high-performance culture.
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• Handle HR responsibilities including performance management, training and development, appraisals, and disciplinaries in line with company policy.
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• Support technician onboarding and ongoing skills development to meet evolving technical requirements.
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• Ensure full compliance with health & safety standards and promote best practices across the team.
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• Act as the key point of contact for internal customers on technical and planning matters.
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• Work closely with internal clients to schedule repairs, provide technical advice, and manage expectations.
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Key Skills and Requirements of the Production Supervisor

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• Strong supervisory skills with experience in leading and managing teams
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• Expertise in production management and operational efficiency
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• Great communication skills for cross-departmental collaboration
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• Detail-oriented, organized, and capable of meeting deadlines.
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• Previous experience in a technical production environment is desirable
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Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.