Customer Account Manager

Morgan McKinley is looking for an experienced Customer Services - Customer Retention Manager with proven Customer Service and Account Management experience to work for a well established company based just outside of Horsham, West Sussex. This is a varied Customer Account Management role which will service clients, customer relationship management, support operations and monitor product and customer feedback.

Salary: up to £55K dependent on experience

Location: Hybrid working - outskirts of Horsham

Customer Account Manager duties:

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• Provide regular updates on overall customer satisfaction
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• Work closely with other teams to ensure customer are receiving the level of service required and monitor customer enquiries
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• Organise and lead Customer Success initiatives
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• Build relationships with stakeholders
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• Monitor and maintain client accounts
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Skills and experience:

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• Proven Customer Success / Account Manager / Customer Service Management experience, ideally working within the Healthcare or Tech Solutions sector
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• Excellent relationship building skills
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• Attention to detail and good communicator
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