Client Support Advisor

Client Support Advisor

Red Recruitment is looking to recruit a client support advisor for our client. You'll be a key contributor in their mission of offering flexible finance solutions and ongoing support to each customer's individual circumstances.

The salary is £27,000 per annum.

Benefits and Package for a Client Support Advisor:

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• Salary: £27.000
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• Hours: Full-time
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• Contract Type: Permanent
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• Location: Melton Mowbray
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  Christmas Bonuses given

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• 25 days holiday plus bank holidays increasing to 28 dependent on service
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• Extra days holiday given over Christmas
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• Health care Plan
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• Free Parking
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• Company Pension
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• Yearly pay rises offered
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Key Responsibilities of a Client Support Advisor:

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• Provide excellent customer service by handling a high volume of inbound calls in a professional and supportive manner.
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• Make outbound calls to customers about outstanding accounts or missed payments, showing empathy and clear communication.
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• Support customers with account queries, explain their options, and help them get back on track.
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• Resolve customer issues quickly, aiming to fix problems on the first contact.
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• Work with internal teams (e.g. fraud, credit risk, complaints) to ensure smooth resolutions.
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• Assist customers across phone, email, and live chat, maintaining consistent and accurate communication.
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• Follow company policies, procedures, and compliance standards at all times.
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Key Skills and Experience of a Client Support Advisor:

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• Strong attention to detail and good organisational skills.
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• Excellent verbal and written communication, with the ability to build rapport quickly.
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• Experience in a contact centre or customer-facing role, ideally handling high call volumes.
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• Proactive and solution-focused, with a commitment to delivering great customer service.
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• Confident using computers, including Microsoft Office (Excel is an advantage).
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• Willingness to learn, develop, and contribute to team success.
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• Self-motivated and resilient, able to work in a fast-paced environment.
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• Customer-focused, with a professional and empathetic approach.
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If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)