Customer Order Expeditor

Role: Customer Order Expeditor

Location: Knutsford, Parkgate Industrial Estate

Working Hours: Mon-Fri, 8:30am till 5pm. 40 hours per week (Office Based)

We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford. This is an exciting time to join the fastest growing and most successful family-owned valve manufacturer in the UK.

About Us

With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives.

What You’ll Be Doing

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  Ensuring customers have an up-to-date status for their order regularly

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  Responding to customer e-mails / phone calls in a timely manner of 24 hours or less

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  Reviewing order status and ensuring timely picks to meet on time delivery

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  Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date.

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  Liaising with Customer Inspectors

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  Facilitating schedule of orders and resolving issues

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  Providing updates to third party inspectors on open Inspection

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What You’ll Bring

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  Customer-focussed

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  Have a pro-active approach to your work and be able to use your own initiative, driving orders through the system.

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  Clear and professional communication skills

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  Will need to be passionate about your role and provide excellent customer service and on-time delivery.

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  Experience in a manufacturing/production environment would be an advantage, although not essential.

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  Be able to stay calm when dealing with customer complaints in challenging situations

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  Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.

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  Have the ability to multitask and manage your own time.

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  Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.

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  Reliability and a detail-oriented approach.

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  Be a pro-active team player with a positive attitude and willingness to learn.

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  Have good numeracy, literacy and communication skills.

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What’s On Offer?

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  A competitive salary between £28-£30k depending on experiance

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  Access to an Employee Assistance Programme, offering free and confidential support.

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  A company pension scheme to help you plan for the future.

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  Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check-ups, optical care, physiotherapy, and more.

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  Training opportunities to support your career development.

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  Long service awards, recognising your continued commitment.

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  Increased annual leave based on length of service.

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?Hours of work are 40 hours over Monday to Friday, 8:30am till 5pm.