Aftersales Manager

We are seeking a highly skilled and experienced Aftersales Manager to join our client's esteemed dealership in Hereford. This is an exceptional opportunity for a motivated professional to lead an established team and enhance operational excellence within a multi-franchise-approved car dealership.Benefits for the successful Aftersales Manager:\n

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• Competitive basic salary up to £40,000 per annum, negotiable based on experience
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• Uncapped bonus scheme with earnings potential exceeding £46,000+ per annum
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• EV/Hybrid company car
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• Healthcare provisions
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• Staff purchase discounts
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• Enhanced annual leave entitlement
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• Full manufacturer-approved training programmes
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• Long-term career development within a nationwide dealer group recognised as a ‘Best Company to Work For’ by the Sunday Times
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• Working hours from 8:30am to 6:00pm Monday to Friday, with 1 in 3 Saturdays from 8:30am to 12:30pm
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Duties of the Aftersales Manager:\n

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• Lead and manage the service department, including a team of 6 Vehicle Technicians, 2 Service Advisors, and 1 Parts Advisor
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• Drive operational efficiency, maximise workshop utilisation, and optimise labour sales
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• Maintain high levels of customer satisfaction through professional service delivery
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• Implement policies that support continuous improvement in customer experience and dealership reputation
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• Support and develop team members, fostering a positive working environment
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• Ensure compliance with manufacturer standards and company procedures
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• Monitor departmental KPIs and report on performance
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• Support frontend sales operations to ensure seamless customer service
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Requirements of the Aftersales Manager:\n

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• Proven experience as a Service or Aftersales Manager within a small to medium franchise-approved dealership
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• Strong leadership and team management skills
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• Excellent communication and organisational abilities
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• IT literacy and familiarity with dealership management systems
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• Valid UK driving licence with minimal points
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• Ability to work proactively and drive continuous improvements
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• Live within a reasonable commuting distance of Hereford
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If you are a committed Aftersales Manager seeking a new challenge with a reputable dealership offering attractive benefits and career progression, we want to hear from you. Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Hereford and Herefordshire, today to discover more about this fantastic opportunity.Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.