Posted 21 July, 2026
Community Alarm Officer
Pertemps Harrow
London, ENG, GB
Full Time
Job Description
Role: Community Alarm OfficerLocation: Harrow Civic Hub, Forward Drive, HA3 8NT (with travel across the Borough)Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)Contract: Temporary - Initially 3 months, with potential for extensionHours: 36 hours per week, including evenings, weekends and bank holidays as part of a 24-hour rotaWork Style: On-site / Mobile workingRate: £16.71 per hour PAYEPertemps Recruitment Partnership is seeking a dedicated and compassionate Community Alarm Officer to join the Helpline Service at London Borough of Harrow. This is an essential front-line role providing emergency response and support to elderly and vulnerable residents across the borough, ensuring their safety and well-being out of hours.Please note: A valid UK driving licence, access to a car, business insurance and Enhanced DBS are required for this role.Key Responsibilities:\n
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- Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable. \n
- Carry out planned "Daily Rounds" at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden. \n
- Attend emergency calls without delay, gaining access, summoning help, providing physical assistance where appropriate, contacting relatives, emergency services, and updating the Helpline Service throughout. \n
- Maintain accurate and detailed records of all actions taken during emergency and routine calls. \n
- Report defects or urgent repairs within both council and non-council premises to the relevant maintenance or helpline teams. \n
- In the absence of resident wardens, carry out routine fire alarm testing, smoke alarm battery replacement, programming of key fobs, and support for CCTV systems. \n
- Provide access for contractors and ensure buildings are secure following incidents such as break-ins. \n
- Relay important welfare information about clients to Care Management teams and liaise closely with resident wardens, scheme staff, and other services. \n
- Support Helpline Control Station operations as required, including alarm installation duties and call handling backup. \n
- Participate fully in training, team meetings, supervision, and follow all health & safety, equal opportunities, and confidentiality policies. \n
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- Experience of caring for others or supporting vulnerable people in a paid or voluntary capacity. \n
- Experience of dealing with emergencies calmly and effectively. \n
- Excellent communication skills with the ability to engage sensitively with elderly and vulnerable people. \n
- Strong written and verbal communication skills, including accurate record-keeping and clear reporting. \n
- Current First Aid certificate and willingness to participate in ongoing training and development. \n
- Valid UK/EU driving licence and access to a vehicle suitable for work (with business insurance). \n
- Physically able to assist or transfer frail/disabled residents when required. \n
- Flexibility to work shifts as part of a 24-hour rota, including weekends and bank holidays. \n
- Commitment to confidentiality, equal opportunities, and safeguarding vulnerable residents. \n
