Customs Entry Clerk

Customs Broker / Customer Service Coordinator

Logistics & Supply Chain | £26,000 (DOE)

Are you looking to build a long-term career in international shipping and logistics? Whether you already have some customs knowledge or you’re eager to break into the industry, this is a fantastic opportunity to join a global organisation renowned for investing in its people.

The Opportunity

Working within a fast-paced logistics environment, you’ll act as a key point of contact for customers, ensuring their requirements are handled accurately, efficiently, and in line with operational procedures. This is a role where attention to detail, communication, and customer focus are essential.

Key Responsibilities

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• Build and maintain strong relationships with assigned customers, managing their logistics and customs requirements
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• Ensure all customer instructions are captured and processed accurately in line with SOPs and internal procedures
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• Support updates to procedures and documentation when service requirements change
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• Liaise closely with internal teams, global colleagues, and external stakeholders
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• Respond promptly and effectively to queries from customers, customs authorities, and internal departments
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• Attend customer meetings where required and contribute to service delivery improvements
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About You

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• Some experience in logistics, supply chain, or customs is ideal — but not essential (full training provided)
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• A genuine interest in international trade, shipping, or customs brokerage
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• Strong customer service mindset with a proactive, “can-do” attitude
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• Excellent attention to detail and analytical skills
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• Confident using Microsoft Office (Excel, Outlook, Word, PowerPoint)
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• Highly organised with strong time management skills
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• Strong communication skills, both written and verbal
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Why Apply?

This business is known for its supportive, people-first culture and commitment to development. You’ll benefit from:

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• A structured training programme to help you succeed in the role
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• Ongoing development and progression opportunities within a global organisation
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• A collaborative and innovative working environment where initiative is encouraged
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• Exposure to international logistics operations and career pathways within shipping
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Benefits Package

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• Discretionary bonus
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• Private healthcare
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• Competitive pension scheme (increasing with service)
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• Life assurance (4x salary)
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• Income protection
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• Subsidised onsite canteen
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• Free parking
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• 25 days holiday + bank holidays (increasing with service)
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