Complaints Administrator

Administrator – Complaints Service (3-Month Contract)

We are seeking an experienced Administrator to provide temporary support within a busy Complaints Service. This is a key role supporting the Complaints Manager to help address a backlog of statutory complaints and ensure records are maintained accurately and efficiently.

Key responsibilities:

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• Updating and maintaining complaint records and case information
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• Carrying out data cleansing and quality checks
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• Tracking correspondence and supporting complaint allocations
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• Liaising with internal teams to obtain information and progress cases
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• Providing general administrative support to improve service performance
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Essential requirements:

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• Previous administrative experience in a fast-paced office environment
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• Strong Microsoft Office skills, particularly Excel
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• Excellent organisational skills and attention to detail
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• Ability to manage sensitive and confidential information
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• Strong communication skills and the ability to work independently
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• Available to start at short notice
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This is an excellent opportunity for a highly organised administrator to make a real impact during a period of increased demand while gaining valuable experience within a busy service.