After Care Customer Adviser

Full-Time Permanent | Kirkby | 25k-26k based on exp

We are currently recruiting for a Customer Service & Warranty Administrator to join a friendly and supportive team based in Kirkby. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys solving problems, managing processes, and supporting customers.

This role is varied and will involve a mixture of customer support, warranty administration, service coordination, and working closely with internal teams.

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• Managing warranty queries and customer issues from start to finish
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• Handling customer conversations, including complaints and challenging situations, in a professional manner
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• Supporting the field sales team with customer requests, order processing, and administration
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• Taking customer payments over the phone when required
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• Managing FedEx/delivery-related queries and follow-ups
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• Processing service reports, invoices, and sales orders accurately
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• Updating internal systems and spreadsheets
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• Ensuring tasks are followed through and completed correctly
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We are looking for someone who is:

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• Confident dealing with customers and handling difficult conversations
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• Calm under pressure with a problem-solving attitude
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• Highly organised with excellent attention to detail
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• Methodical and able to follow processes through
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• Comfortable working independently and managing their own workload
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Experience within customer service, complaints handling, warranty administration, service support, or a similar administrative role would be highly beneficial.

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• Permanent full-time position
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• Monday to Friday, 8:30am–5:00pm
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• 25 days holiday
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• Company pension scheme
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• On-site parking
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• Friendly office environment with a supportive team
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If you are looking for a role where you can use your customer service skills, take ownership of your work, and become a valued member of a close-knit team, we would love to hear from you.