Compliance Manager

The Compliance Manager will play a key role in overseeing regulatory compliance, privacy and consumer protection across the business.

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Client Details

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The company is a well-established, medium-sized organisation in the retail industry. They are committed to maintaining the highest standards of compliance and ensuring smooth operations across their business.

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Description

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Key Responsibilities

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Regulatory Compliance & Governance

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· Maintain compliance framework covering:

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· Data protection (UK GDPR, DPA, PECR)

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· Consumer protection (DMCCA)

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· Advertising compliance (ASA/CAP)

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· Fraud prevention requirements

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· Ensure business practices, policies, and customer interactions meet regulatory standards

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· Provide clear, commercially minded, pragmatic compliance guidance

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Privacy & Data Protection

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• Own the organisation's data protection framework and policies
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• Ensure all uses of personal data are lawful, transparent, and compliant
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· Oversee Subject Access Requests (SARs), law enforcement data requests and data breach reporting

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· Advise on privacy risks across business and marketing activity

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Consumer Protection & Marketing Compliance

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· Ensure compliance with DMCCA and ASA/CAP Code

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· Provide commercial oversight of customer and marketing activity

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· Support resolution of customer queries and complaints

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Fraud Prevention & Risk

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• Work with the fraud team to protect customers, suppliers, and the business
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• Ensure controls are effective, proportionate and aligned to evolving threats
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Regulatory Engagement

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· Manage relationships with Trading Standards, ICO, and ASA

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· Handle regulatory enquiries, investigations, and reporting

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· Represent the business in external communications

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Stakeholder Engagement

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• Partner with including Directors and leadership teams
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· Collaborate across Customer Services, Retail, Marketing, IT, HR and Group functions (Privacy, Legal, Risk)

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Profile

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Essential

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• Minimum 5+ years' experience in a regulatory compliance role
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• Commercially minded.
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• Strong expertise in:\n
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  • Data protection and privacy regulation
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  • Consumer protection legislation (including DMCCA)
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  • Marketing/advertising compliance (ASA/CAP)
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• Proven experience engaging directly with regulators
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• Strong understanding of fraud risk and prevention frameworks, ability to balance regulatory requirements with commercial objectives
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• Experience managing high-risk issues, complaints, and regulatory enquiries
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Desirable

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• Experience in a large or medium sized business providing services to consumers
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• Formal compliance, legal or risk qualification (e.g. ICA, CIPP/E, or equivalent)
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Job Offer

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• Competitive salary ranging from £55,000 to £65,000 per annum, with bonus
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• Hybrid working arrangement for improved work-life balance.
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• Permanent position with opportunities for career progression.
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• Inclusive and supportive company culture.
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This is an excellent opportunity for a Compliance Manager to make a meaningful impact within the retail industry. Apply today to take the next step in your career!