Customer Service Advisor

A great opportunity has arisen to join a business in Wokingham in their friendly Customer Services team of 10. This is a really lovely company to work for. I have great feedback from my placements and I am excited they have another role due to restructuring

Job duties include;

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• Answering all calls from customers and processing them in a professional manner.
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• Replying to all email enquiries regarding product repairs and general consumer questions.
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• Taking and processing spare parts orders for both consumer and trade customers.
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• Process Payments
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• Provide setting instruction support to customers
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• Proficiently be able to find correct parts for customers
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• Always attempt to answer messages and calls within the agreed target/ timeframe.
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• Process/ check when parts website orders are received with special instructions.
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• Proactively work through lists of jobs by calling customers to provide further information
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• Updating repair history with communications from customers.
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Hours of work are 37 hours flexible working 9am to 4pm, 9am - 5pm or 10am-6pm Monday - Friday, 25 days holiday + bank holidays, free on site parking, on site gym, games room + other benefits! Salary is up to £25,000

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