Customer Service

Customer Service Dorking Office Based, Permanent £25,000 - £27,000

Do you enjoy speaking to customers and building relationships with a wide range of businesses?

Would you like a role where no two days are the same, giving you the opportunity to support customers via telephone, email and web chat?

This is not a traditional call centre position. Our award winning client believes in developing people, providing genuine career opportunities and ensuring that every team member feels valued.

One moment, you could be helping a sole trader who runs their own plumbing business and the next, supporting a large technology company with hundreds of employees. Every interaction is different, and you will play a key role in delivering an exceptional customer experience. Whether you already have customer service experience or are looking for your first professional office-based role, this could be the perfect opportunity.

The Company

Our client is a growing and established digital services business with a strong reputation for delivering excellent customer service. Due to continued growth, they are looking to train and develop the right candidate within their busy client services team.

The Role

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• Respond to customer enquiries via telephone, email and web chat
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• Provide friendly and professional customer support
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• Resolve customer queries and escalate where necessary
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• Update customer information on the customer relationship management system
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• Work closely with internal teams
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• Follow up with customers to ensure satisfaction
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• Support with general administrative tasks
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The Candidate

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• Passionate about delivering excellent customer service
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• Excellent written and verbal communication skills
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• Positive, organised and eager to learn
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• Comfortable speaking with customers over the phone
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• Strong problem solving skills and attention to detail
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• Ability to manage workloads and prioritise tasks
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• A team player with a proactive attitude
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In Return

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• £25,000 to £27,000 salary
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• Full training provided
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• Supportive and friendly team
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• Modern office environment
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• Casual dress code
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• Excellent career progression opportunities
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Interested? Click 'Apply' today.