Administrator - Exeter

Position: Administrator

Location: Northan Compound Land, Exeter EX2 8NJ

Pay Rate: £13.22 per hour (PAYE)

Contract: 6 Months (Till Dec)

Hours: 40. hours per week

Job Description

Job Purpose

To provide efficient administrative, customer service, and operational support within the Service Centre, ensuring accurate data management, effective communication, and smooth day-to-day operations. The role requires a proactive and detail-oriented individual who can work independently, manage multiple priorities, and support both internal and external stakeholders.

Key Responsibilities

Customer Service & Communication

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• Answer inbound telephone calls in a professional, polite, and efficient manner.
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• Accurately log customer enquiries, complaints, and service requests within Salesforce.com.
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• Build and maintain strong relationships with internal and external customers.
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• Ensure prompt resolution of customer complaints, with a focus on customer satisfaction and retention.
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• Assist Credit Control with outstanding debt queries through effective investigation and resolution.
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• Welcome visitors, organise meeting rooms, and arrange refreshments as required.
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Administration & Data Management

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• Perform data checking, validation, interrogation, and updating of spreadsheets and internal systems.
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• Transfer and update information from spreadsheets into bespoke software applications.
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• Process information and documentation requests in a timely and accurate manner.
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• Maintain accurate records and documentation within Salesforce.com and other business systems.
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• Order and manage office stationery and supplies.
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Operational Support

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• Support the daily driver debrief process, recording issues and actions taken.
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• Monitor waste collection rounds, tracking progress and reporting any issues to the management team.
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• Reallocate work between waste collection rounds to ensure operational efficiency.
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• Investigate operational data, identify issues, and provide solution-focused recommendations.
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• Operate the weighbridge for incoming and outgoing waste movements.
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• Input weighbridge tickets, photographs, and associated documentation accurately into company systems.
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Health, Safety & Compliance

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• Ensure all work is carried out in accordance with company Health & Safety policies, procedures, and relevant legislation.
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• Maintain compliance with company processes and operational standards.
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• Participate in required training and development activities.
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General Duties

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• Support the Administration Coordinator and management team with ad hoc projects and tasks.
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• Undertake additional duties as reasonably required to support business operations.
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• Contribute positively to team objectives and continuous improvement initiatives.
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Skills & Qualifications

Essential

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• Strong administrative and organisational skills.
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• Excellent attention to detail and accuracy.
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• Good numeracy skills and confidence working with data.
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• Strong IT skills, including Microsoft Office applications and database systems.
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• Excellent telephone manner and interpersonal communication skills.
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• Ability to investigate and analyse information to identify solutions.
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• Ability to work independently and manage competing priorities in a fast-paced environment.
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• Professional, proactive, and adaptable approach to work.
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Desirable

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• Experience using Salesforce.com or similar CRM systems.
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• Experience within customer service, administration, logistics, waste management, or operational support environments.
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• Knowledge of weighbridge operations and transport/logistics processes.
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Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.