Department Administrator

Job Title: Department Administrator

Location: Uckfield, East Sussex

Job Type: Permanent, Full-Time (40 hours per week)

Salary: £27,000 - £28,000 + benefits

Our client is seeking a highly organised and detail-oriented Administration Assistant to join their busy team based in Uckfield.

This is an excellent opportunity for someone with previous administration experience who enjoys working in a fast-paced office environment. The successful candidate will play a key role in supporting the administration of new claims, ensuring accurate case setup, maintaining records, and delivering excellent service to both private and corporate clients.

This is a varied administrative position requiring excellent organisational skills, strong attention to detail, and confidence working across multiple databases and case management systems.

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• Managing the new claims email inbox
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• Setting up new files and cases by accurately entering information and documentation onto the case management system from multiple databases
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• Reviewing documentation to ensure files are set up accurately and efficiently
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• Preparing client care letters and compliance documentation
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• Processing incoming post, scanning, and saving documents onto the case management system
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• Answering and directing telephone enquiries in a professional manner
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• Printing and preparing documentation for postal dispatch
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• Providing regular updates to both private and corporate clients
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• Updating records and maintaining accurate client information across multiple systems
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• Assisting the team with general administrative and office support tasks as required
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• Prioritising workload effectively to meet deadlines within a busy environment
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• Previous administration, office support, or coordinator experience
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• Exceptional attention to detail and accuracy
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• Strong organisational and time management skills
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• Excellent verbal and written communication skills
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• Confident using Microsoft 365 applications
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• Ability to learn and work confidently with a variety of case management and database systems
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• Experience accurately transferring and maintaining data across multiple systems
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• Ability to work independently and collaboratively as part of a team
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• Professional, reliable, and client-focused approach
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• Ability to work effectively under pressure in a fast-paced environment
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• Free on-site parking
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• 20 days' annual leave plus Bank Holidays
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• Additional birthday holiday after 12 months' service
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• Full-time hours: Monday to Friday, 9:00am - 5:30pm (including a one-hour lunch break)
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• Four-month probationary period
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If you are interested in this opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne branch will be in contact.