Housing Complaints Investigator

Housing Complaints Investigator (Stage 1)

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• Rate: £14.34 PAYE
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• Location: Fully Remote (UK-based)
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• Job Type: Temporary (3 months, subject to change)
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• Working Hours: Monday to Friday, 9am - 5pm
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• Start Date: 20th July 2026
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We are seeking a Housing Complaints Investigator to join a busy housing repairs team. This role is fully remote, following an initial 2-day onsite training in Ealing, London, with all travel expenses covered. You will be pivotal in handling Stage 1 complaints, ensuring they are resolved timely and maintaining high standards of customer service.

Day-to-day of the role:

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• Manage and respond to Stage 1 housing repairs complaints.
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• Investigate issues thoroughly, liaising with internal teams to gather necessary information.
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• Draft clear, professional, and empathetic written responses to complaints.
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• Ensure all complaints are resolved within agreed timescales and service standards.
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• Maintain accurate records and update internal systems regularly.
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• Deliver a customer-focused approach in all communications, ensuring a high level of customer satisfaction.
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Required Skills & Qualifications:

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• Proven experience handling complaints in housing, local authority, or financial services sectors.
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• Strong written communication skills with exceptional attention to detail.
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• Ability to manage a high-volume caseload effectively and meet deadlines.
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• Familiarity with complaint-handling processes and frameworks within a regulated environment.
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• A proactive and solution-focused approach to problem-solving.
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If you’re an experienced complaints handler with a background in housing or a regulated environment, please submit your CV detailing your relevant experience