Billing & Collection Officer (local authority)

Billing & Collections Officer – Local Authority

Location: Wembley (Hybrid Working) Job Type: Full-time, Temporary (Ongoing) Rate: £18.65 per hour (PAYE) / £24.65 per hour (Umbrella) Start Date: Immediate

About the Role

We are currently recruiting for an experienced Billing & Collections Officer to join a busy Local Authority team based in Wembley. This is an ongoing temporary assignment offering hybrid working and an immediate start.

This is an excellent opportunity for a skilled revenues and recovery professional with experience across a range of debt streams including Council Tax, Business Rates, and sundry debt collection.

Key Responsibilities

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• Administer, bill, and collect a range of debts including:\n
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  • Council Tax
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  • Business Rates
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  • Adult Social Care Debt
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  • Sundry Debt
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  • Housing Benefit Overpayments
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  • Parking and Road Traffic debts
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• Identify liable parties, assess liability dates, and apply discounts, exemptions, and reductions.
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• Maintain accurate billing records and update revenue databases.
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• Manage customer enquiries across multiple channels (phone, email, face-to-face, online).
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• Progress cases through recovery stages to maximise collection and minimise arrears.
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• Negotiate payment arrangements based on customers’ circumstances.
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• Ensure cases comply with relevant legislation, policies, and procedures.
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• Liaise with enforcement agents, the Valuation Office Agency (VOA), and other stakeholders.
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• Handle complaints, Subject Access Requests (SARs), and FOI requests where required.
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• Support continuous improvement initiatives within the service.
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Additional Duties (Senior Level Exposure)

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• Approve enforcement actions including removals.
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• Support recovery through legal proceedings such as:\n
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  • Bankruptcy
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  • Charging Orders
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  • Committal
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• Investigate complex cases, complaints, and member enquiries.
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• Carry out reconciliations and resolve system discrepancies.
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• Provide coaching and support to junior staff where required.
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About You

To be successful in this role, you will have:

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• Proven experience in local authority revenues and debt recovery
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• Strong knowledge of:\n
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  • Council Tax and Business Rates legislation
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  • Enforcement and recovery processes
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  • Debt collection best practice
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• Excellent customer service and communication skills
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• Ability to manage complex cases and work under pressure
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• Experience using revenues and billing systems
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• Strong attention to detail and data accuracy
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• A proactive and solution-focused approach
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Additional Information

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• Hybrid working (office-based in Wembley with flexibility)
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• Full-time hours
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• Ongoing temporary contract
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• Basic DBS required
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Apply Now

If you are immediately available and have the relevant local authority experience, we would love to hear from you. Apply today to secure your next opportunity.