Customer Support Advisor

Customer Support Advisor | North Baddesley | £13.03 per hour + Free Parking + Free Refreshments + Casual Dress | Full-Time | 3-4 Month Contract

Are you an experienced Customer Support Advisor with a passion for delivering outstanding customer service across phone, email, social media, and online channels Do you thrive in a fast-paced environment where problem-solving, attention to detail, and customer satisfaction are at the heart of everything you do

Workshop Recruitment is supporting a successful and growing business in North Baddesley in the search for a proactive Customer Support Advisor to join their customer service team on a fixed-term contract. This is an excellent opportunity for a customer-focused professional who enjoys helping customers, resolving enquiries, and delivering a first-class service experience.

The successful Customer Support Advisor will manage customer enquiries across multiple communication channels, ensuring issues are resolved efficiently while maintaining high service standards.

Key Responsibilities

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• Respond to customer enquiries through phone, email, text support, social media, and digital ticketing systems
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• Deliver accurate and professional solutions to customer queries
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• Process returns, exchanges, and customer requests in line with company procedures
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• Update and maintain customer records accurately
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• Work collaboratively with internal teams to resolve issues quickly
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• Support continuous improvements in customer satisfaction and service delivery
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• Ensure all enquiries are managed within agreed service levels
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Skills & Knowledge Required

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• Previous experience in a customer service or customer support role
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• Strong communication skills across multiple channels
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• Excellent attention to detail and organisational skills
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• Ability to follow processes accurately and consistently
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• Positive, enthusiastic, and self-motivated attitude
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• Strong problem-solving skills and customer-focused approach
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• Comfortable working in a fast-paced environment
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• Confident using computer systems and digital platforms
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Additional Information

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• 37.5 hours per week
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• Monday to Friday, 9:00am–5:00pm
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• 1 in 4 weekends worked from home (with Monday and Tuesday off in lieu)
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• You must be able to work one late (2-10) and one early (6-2) shift per month
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• Office-based role in North Baddesley
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• Free parking, refreshments, and casual dress environment
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