Customer Service Advisor

Temporary Customer Service / Property Support Assistant

Location: Edinburgh, EH9 1QP

Temporary Contract: 2 weeks

Days/Hours: Monday to Friday 9.00am - 1.00pm

We are recruiting a customer-focused and organised individual to support the day-to-day operations of a residential property, helping to deliver an excellent experience for residents and visitors.

Key Duties & Responsibilities

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• Deliver a consistently high level of customer service, acting as a role model for excellent service delivery at all times
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• Handle enquiries from customers and visitors via email, website, telephone and face to face, providing accurate advice and information
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• Support open days and carry out property viewings
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• Assist with the set-up and delivery of resident events and activities
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• Follow complaints procedures, receiving, logging and resolving issues where possible to support continuous service improvement
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• Comply with Health & Safety working practices and provide relevant information to visitors and subcontractors
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• Respond to emergencies in a professional and diligent manner, both during and outside normal working hours when required
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• Provide administrative support to the Property Manager
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• Work effectively on your own initiative and as part of a small, committed team to achieve shared objectives
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• Encourage customer involvement by engaging residents, gathering feedback, and helping to shape services that enhance the student experience within the accommodation
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Skills & Experience

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• Strong customer service skills with a friendly and professional approach
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• Confident communicator, comfortable dealing with people in person, by phone and via email
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• Well organised with good attention to detail
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• Able to manage multiple tasks and priorities effectively
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• Proactive, reliable and able to work independently as well as part of a small team
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• Previous experience in customer service, property, hospitality or student accommodation would be beneficial but is not essential
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• This is an excellent short-term opportunity for someone looking to gain hands-on experience within a residential or student accommodation environment while delivering a high standard of service.
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