CUSTOMER SERVICE ADVISOR

Customer Service AdvisorRedditch£25,000 – 35 hour a week contract hybrid working once training has been completed. They do want someone who lives within a commutable distance to Redditch.We are currently looking for a Customer Service Advisor to join a busy Customer Service team dealing with ordering processing, customer service queries and aftersales. This role is ideal for someone who is highly organised, customer-focused, and comfortable managing a variety of administrative tasks in a fast-paced trade environment.Customer Service AdvisorKey Responsibilities\n

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• Handle customer enquiries and process orders for products
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• Provide excellent customer service by keeping customers informed throughout the order and delivery process
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• Answer incoming telephone calls and respond to emails, letters, and other correspondence
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• Liaise with carriers regarding delivery enquiries and updates
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• Input customer orders onto the computer system and produce relevant sales documentation
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• Raise internal paperwork including collection notes, credit requests, and purchase orders
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• Maintain accurate records, including monitoring and booking in direct container shipments to customers
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The successful Customer Services Advisor will have the following skills and experience:-\n

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• Previous experience in customer service or administration
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• Strong organisational skills and attention to detail
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• Confident using computer systems and office software
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• Excellent communication skills, both written and verbal
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• Ability to manage multiple tasks and work well under pressure
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If you are reliable, proactive, and enjoy working in a customer-focused administrative role, we would love to hear from you. Please click APPLY with your updated CV and I will be in touch soon.