Insurance & Claims Officer

Insurance and Claims Officer

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• Location: Finance Department,
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• Job Type: Full-time, Temporary
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• Hourly Rate: £15 -£16.36 (experience dependant)
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Join our client's dynamic team as an Insurance and Claims Officer within the Risk Management and Insurance Services division. This pivotal role focuses on investigating and recommending actions on insurance claims against the council, particularly those that are disputed or possibly fraudulent. The ideal candidate will guide employees and business units on insurance matters, negotiate with insurers, and handle claims with professionalism and tact.

Day-to-day of the role:

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• Progress and record information on an allocated caseload of insurance claims against the council, including investigating potential fraud cases.
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• Determine liability by reviewing and investigating cases and evidence provided.
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• Work closely with council department staff on cases affecting them.
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• Meet, interview, and negotiate with claimants and their legal or other representatives.
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• Recommend and prepare cases to be challenged in court, including injury compensation.
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• Instruct Loss Adjusters where necessary.
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• Identify and propose actions to reduce incidents or procedural changes to enhance team effectiveness.
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• Arrange site meetings to determine circumstances surrounding specific incidents.
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• Perform other miscellaneous tasks associated with the role.
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Required Skills & Qualifications:

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• Good level of English language communication skills for face-to-face interactions, telephone communication, and composing professional emails or letters.
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• Ability to analyse facts and situations and compile, produce, summarise, and present various reports.
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• Literacy and numeracy skills sufficient for claim calculations and preparing correspondence.
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• Progressing towards or willing to complete ACII qualification or possess equivalent knowledge and experience.
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• Understanding of common law negligence and risk management.
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• Experience with office-based ICT applications for email, internet access, word processing, spreadsheet analysis, and database updating.
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• Experience in handling claims for an insurance company or a large organisation.
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How to apply:

To apply for the Insurance and Claims Officer position, please submit your CV detailing your relevant experience. . Ensure your application highlights your ability to handle complex claims and your proficiency in using ICT tools for data management and reporting.