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Posted 21 July, 2026

Service Delivery Supervisor

Time Recruitment
Oldham, ENG, GB Full Time

Job Description

Service Delivery & Compliance Supervisor

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Oldham

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£33,113

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Full-time - 37.5 hours

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We're looking for a proactive, technically minded Service Delivery & Compliance Supervisor to help drive performance across a busy fire & security service operation. If you enjoy fast-paced environments, solving problems, and keeping service teams running smoothly, this role will suit you perfectly.

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What You'll Do

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  • Oversee reactive service calls from start to finish\n

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  • Make sure jobs are logged, prioritised and scheduled correctly\n

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  • Provide technical guidance on faults, parts and remedial actions\n

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  • Create and manage quotes for remedial works and upgrades\n

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  • Keep SLAs on track and improve first-time fix rates\n

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  • Support PPM planning and ensure documentation is uploaded on time\n

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  • Lead, coach and support service coordinators and planners\n

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  • Handle escalations and keep service delivery moving\n

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  • Contribute technical input to tenders and new contract mobilisation\n

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What You'll Bring

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  • Strong knowledge of fire and/or security systems\n

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  • Experience in service delivery, coordination or technical support\n

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  • Confidence preparing quotes and analysing costs\n

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  • Excellent diagnostic and problem-solving skills\n

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  • Ability to work within SLA-driven environments\n

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  • Strong communication and stakeholder management\n

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  • A proactive, organised and customer-focused mindset\n

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Nice to Have

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  • Experience supporting tenders or bids\n

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  • Knowledge of industry standards (BS 5839, NSI, etc.)\n

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  • Familiarity with service management/CAFM systems\n

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  • Previous supervisory experience\n

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