Patient Access Representative (Call Center)

Job Description:

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple specialty offices across Southern California. The job responsibilities include but are not limited to:

• answering phones
• triaging patients
• providing directions/parking instructions
• contacting clinic facility to notify if a patient is running late
• scheduling and rescheduling patients' appointments
• verifying insurances
• assisting with referrals/follow up care

This position is onsite until fully trained and passing multiple assessments where it will then go remote (typically around 2-4 months of working onsite).

Required Skills & Experience

• HS Diploma
• 2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)
• Proficient with scheduling appointments through an EHR software
• 2+ years experience scheduling patient appointments for multiple physicians in one practice
• 40+ WPM typing speed
• Experience handling multiple phone lines
  

Nice to Have Skills & Experience:

• Proficient in EPIC
• Experience verifying insurances
• Basic experience with Excel and standard workbooks
• Experience in either pain management, dermatology, Neurology, Endocrinology, Rheumatology, or Nephrology.