Benefits Specialist
Job Description
Job Summary
A Benefits Specialist opportunity is available in Lake Mary, FL for a customer-focused professional with call center, office, or benefits support experience. This contract/temporary role is ideal for someone who enjoys helping people understand their benefit options, resolve account or website questions, and navigate enrollment with confidence.
This role offers a structured training environment, clear processes, and the opportunity to work with a supportive team in a high-volume healthcare services setting. Candidates who thrive here are dependable, adaptable, technically comfortable, and able to communicate complex information in a simple, professional way. You will be part of a team-oriented environment with leadership support, defined training, and the opportunity to build valuable experience in benefits administration and customer care.
Key Responsibilities
- Handle primarily inbound calls from participants regarding benefits questions, enrollment support, website troubleshooting, and account navigation.
- Make occasional outbound follow-up calls as needed to resolve open questions or provide additional assistance.
- Assist callers with understanding benefit information and translating complex details into clear, easy-to-understand guidance.
- Navigate multiple systems and technology platforms while accurately documenting interactions and resolutions.
- Support a high-volume call center environment with professionalism, efficiency, and strong attention to detail.
- Participate in training, nesting, team huddles, and other work-related activities as scheduled.
Compensation and Benefits
- Pay rate: $19.00 per hour.
- Job type: Contract/temporary.
- Location: Lake Mary, FL.
- Training schedule: 8:45 AM to 5:30 PM EST, Monday through Friday.
- Training includes 3 weeks of classroom training and 1 week of nesting.
- Work availability required between 6:00 AM and 8:00 PM CST, Monday through Friday.
- Overtime may be required from October through December, including Saturdays.
- No planned time off during Q4 2025.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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