Epic Cadence AppCoordinator

OBJECTIVE: Epic Cadence certified analyst to perform full scale assessment of current scheduling system and workflows, providing a recommendation for improvements, changes, and project plan to optimize the current Custody Health Services scheduling performance and processes. TYPICAL DELIVERABLES Objectives: Assess current workflows and system functionality across operations. Collaborate with Operations to define options, constraints, and requirements. Propose alternative solutions with recommended approaches and timeframes. Rebuild workflows aligned to agreed requirements and standards. Provide training and golive support for new workflows and functionality. Scope of Services Discovery & Analysis Review existing workflows, SOPs, and system configurations. Conduct stakeholder interviews (Operations, IT, Compliance, Training). Map “asis” processes, pain points, handoffs, and data flows. Evaluate technical and operational constraints (e.g., role based access, facility policies, Custody alignment). Produce a gap analysis and prioritized improvement list. Requirements & Solution Options Facilitate workshops to capture functional/nonfunctional requirements. Define acceptance criteria and measures of success. Draft up to three solution options (including “noregrets” quick wins), with pros/cons, effort, risk, cost, and timeline. Recommend a preferred approach and implementation plan. Workflow Redesign & Configuration Design “tobe” workflows (diagrams, swimlanes). Update system configuration, roles, and permissions to support redesigned workflows. Create test cases and execute configuration/unit testing. Coordinate User Acceptance Testing and incorporate feedback. Training & Enablement Assist Instructional Designer (ID) to develop rolebased training (User, Supervisor, Administrator). Assist ID with production training assets: quickstart guides, job aids, videos, and knowledge base articles. Assist with delivery of instructorled sessions (onsite/virtual) and trainthetrainer, if needed. Establish plan for postgolive support channels and office hours. Release & Stabilization Support Plan cutover (communications, blackout windows, rollback plan). Support golive across designated facilities. Monitor adoption, performance, and error rates. Deliverables Discovery Pack: Asis maps, painpoint inventory, system assessment, gap analysis. Requirements & Options Report: Requirements, evaluation matrix, solution options, recommended approach, highlevel timeline. Design Artifacts: Tobe workflows, configuration specifications, data/role mappings. Test & UAT Results: Test plan, cases, UAT signoff. Training Materials: Rolebased guides, slides, recordings, FAQs, KB articles. Release Plan: Cutover checklist, communications, risk/rollback plan. GoLive & Post-live Summary: Adoption metrics, issue remediation, lessons learned. Final Report: Outcomes vs. success criteria, recommendations, sustainment plan. Timeline (Illustrative) Tentative until full plan and discussion Discovery & facility walkthroughs Requirements workshops & options analysis Workflow redesign & configuration UAT & refinements Training delivery Golive Actual schedule will be finalized after Discovery; multifacility deployments may phase by cohort. Onsite Visits & Security Requirements Facilities: (2) Adult correctional facilities. Clearances: Contractor personnel shall meet background checks and clearance requirements per facility policy (e.g., compliance, fingerprinting, badge issuance). Onsite Protocols: Adhere to safety, equipment restrictions, contraband policies, and escorted movement rules. Data Handling: No sensitive data leaves premises without authorization; encryption at rest/in transit; leastprivilege access. Devices: Only approved, hardened devices; disable prohibited peripherals; follow facility network access procedures.