Diesel Technical Support Analyst

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Lavanya at (224) 369 0873, (or) Deepak at (224) 507 1279 Title: Diesel Technical Support Analyst Location: Training will primarily be remote, with intermittent travel to Lisle/Woodridge to be planned after hire Duration: 12 Months Travel: Up to 10% travel might be required and will be reimbursed by client Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered Description: This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team. Responsibilities include but are not limited to; Candidate has solid diesel experience as well as customer service. This consultant is a technical expert who assists the dealer technician with vehicle repairs. Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms. Diesel experience is a must. Extensive experience as an end user and customer support is needed for this role. Tech Services support members support client dealers and body builders, providing repair and diagnostic support Provide publication feedback to our publication teams Escalate trending failure modes to Service Engineering Future travel to dealer locations is a possibility Basic Requirements Bachelor's degree At least 2 years of field service engineering, automotive service or truck service experience OR At least 4 years of field service engineering, automotive service or truck service experience Desired Skills MS Office Excellent written and verbal communication skills Class 8 Truck experience Critical thinking and problem-solving About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.