Key Account Manager
Job Description
Job Title: Key Account Manager
Location: Detroit, MI 48226 or McConnelsville, OH 43756
Travel: Approximately 50% (Metro Detroit and other customer locations)
Job Type: Full-Time
Drive Strategic Customer Growth with a Global Manufacturing Leader
Our client is seeking a results-oriented Key Account Manager to lead and expand strategic customer relationships throughout the U.S. market. This role serves as the primary liaison between customers and internal engineering, manufacturing, quality, and commercial teams to ensure exceptional customer satisfaction while driving profitable business growth.
If you enjoy building long-term customer partnerships, negotiating commercial agreements, managing complex programs, and influencing business strategy, this is an outstanding opportunity to make a meaningful impact.
Position Overview:
As the Key Account Manager, you will be responsible for growing existing business while identifying new opportunities within key accounts. You'll lead commercial negotiations, support new product launches, develop strategic account plans, and collaborate across multiple departments to ensure successful project execution and long-term profitability.
This position requires strong business acumen, outstanding relationship management skills, and the ability to thrive in a fast-paced manufacturing environment.
Key Responsibilities:
Business Development & Commercial Strategy
Identify, develop, and secure new business opportunities while expanding existing customer accounts
Lead RFQs, quotations, pricing negotiations, and commercial discussions
Develop pricing strategies that support profitability and long-term growth
Prepare, submit, and manage customer proposals and quotations
Review customer contracts, negotiate commercial terms, and assess business risks
Support both short- and long-term strategic business planning
Develop sales forecasts and account growth strategies
Monitor market trends, competitor activity, and emerging technologies
Track sales performance, profitability, and key performance indicators (KPIs)
Customer Relationship Management:
Build and maintain strong relationships with key customer decision-makers
Serve as the primary point of contact between customers and internal teams
Ensure customer expectations are clearly understood and consistently exceeded
Drive customer satisfaction, retention, and long-term partnerships
Coordinate communication across engineering, manufacturing, quality, and global business teams
Maintain accurate CRM records and customer account activity
Support customer claims, VA/VE initiatives, audits, and commercial discussions
Monitor account profitability and overall business performance
Organize and lead customer meetings and business reviews
Advocate internally for customer needs while balancing business objectives
Requirements:
Bachelor's or Master's degree in Engineering, Business, or a related field
4-7 years of experience in:
Key Account Management
B2B Sales
Business Development
Proven success managing strategic customer relationships
Experience leading commercial negotiations and pricing discussions
Strong communication, presentation, and relationship-building skills
Experience using CRM platforms, SAP, and Microsoft Office
Ability to work effectively with cross-functional and global teams
Preferred:
Experience within the automotive manufacturing industry, particularly involving:
Powder Metal Components
Sintered Metal Products
Metal Forming
Precision Manufacturing
OEM and Tier 1 Supplier Environments
Experience with:
Customer acquisition and account growth
Product launches and program management
Profitability management
Strategic sales planning
Why Join Our Client?
Opportunity to manage high-profile strategic customer accounts
Play a key role in business growth and commercial strategy
Collaborative global organization with cross-functional exposure
High visibility with executive leadership
Professional development and career advancement opportunities
Competitive compensation and comprehensive benefits package
Dynamic environment where your contributions directly impact company success
Ideal Candidate:
This opportunity is ideal for a commercially driven professional who enjoys building strong customer relationships while partnering with engineering and operations teams to deliver successful business outcomes.
You are proactive, organized, analytical, and comfortable balancing customer expectations with business objectives. You thrive in a collaborative environment and enjoy negotiating, solving problems, and developing long-term strategic partnerships.
We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.
Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.
We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.
We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.
Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.
As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
