Director-Registered Nurse, Hospice

More than just a job, it’s a vocation

Worker Type: Regular

Job Highlights:

Recognized as one of the Top 150 Places to Work in Healthcare 2025 - Becker’s Healthcare

Honored as one of the World’s Happiest Workplaces 2025 – WorkL

Listed among America’s Best In-State Employers 2025 - Forbes

Named one of America’s Greatest Workplaces for Women 2025 – Newsweek

Acknowledged as one of America’s Greatest Workplaces for Culture, Belonging & Community 2026 – Newsweek

Our organization is a Catholic, not-for-profit health system dedicated to meeting the diverse health needs of communities throughout the Midwest. With a strong and fully integrated healthcare delivery system, we are proud to have a workforce of 40,000 team members and over 13,900 providers committed to delivering outstanding healthcare services and embodying a healing presence for all we serve.

Operating in Illinois, Missouri, Oklahoma, and Wisconsin, our organization encompasses 23 hospitals, more than 300 physician offices, various outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance provider, and an accountable care organization. We are among the largest employers in every community we serve.

We are in search of an experienced nursing director with extensive hospice expertise and a solid history of overseeing operations, including quality assurance, compliance, regulatory standards, and financial management. This hybrid position will oversee four facilities located in Oklahoma City, OK, St. Louis, MO, and Mt. Vernon, IL.

Compensation:

$115,564.80 - $173,347.20

Pay Rate Type: Salary

Our organization appreciates the unique skills and talents each team member contributes. The compensation for this role is determined by various factors, including relevant experience, labor market conditions, and other qualifications. The stated pay range reflects what we reasonably expect to offer at the time of posting, but actual compensation may vary as permitted by law.

Job Summary:

This role is responsible for managing the operations of multiple hospice and palliative care entities, focusing on financial performance, quality enhancement, customer satisfaction, employee recruitment and retention, as well as the development of new business lines. The position also provides strategic and business planning support for supervisors and branch managers within the designated service area.

Key Responsibilities:

• Contribute to the annual budget for hospice and palliative care programs based on strategic and marketing plans developed at the entity level. Ensure ongoing data collection regarding competitive strategies within regional markets. Coordinate, develop, and implement the Quality Assurance Performance Improvement Program (QAPI) activities, reporting quality metrics to the Board of Directors annually. Assist in identifying goals and related patient outcomes, and oversee the overall development and execution of the QAPI program.
• Recognize the significance of communication across all organizational levels, the community, and customers. Develop and implement a communication strategy that addresses the needs of staff, senior management, customers, and the community within the service area.
• Foster and maintain a customer service-oriented environment. Provide staff with opportunities for ongoing education in customer service and managing challenging interactions. Ensure a customer/patient satisfaction system is in place, including feedback and action components, and address customer complaints as necessary.
• Establish benchmarks and performance criteria for individual entities within the service area. Provide senior management with accurate performance data. Assist managers and supervisors in generating ideas and implementing strategies to enhance financial performance and business growth.
• Exemplify the principles of continuous quality improvement, ensuring that decision-making is data-driven and that customer-supplier relationships are nurtured both internally and externally.
• Maintain a low employee turnover rate by ensuring that hospice and palliative care programs foster a work environment where employees feel valued and perceive management as fair and open. Develop and sustain staffing models for palliative care programs.
• Utilize regional resources effectively for new program development, system enhancements, and best practice promotion.
• Support and promote an organization-wide sales and marketing approach. Assist the sales and marketing teams in their efforts and develop presentations as needed.
• Provide opportunities for career development, ongoing education, and training for hospice and palliative care managers.
• Maintain a constant state of alertness and operate in a safe manner.
• Perform additional duties as assigned.

Education:

• Master’s degree

Experience:

• Eight years of management experience, including three years in the post-acute service sector

Required Professional Licenses and/or Certifications:

• For Illinois: Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)
• For Missouri: Registered Nurse (RN) issued by Compact State or Registered Nurse (RN) - Missouri Division of Professional Registration
• For Oklahoma: Registered Nurse (RN) issued by Compact State or Registered Nurse (RN) - Oklahoma Board of Nursing (OBN)

Work Shift: Day Shift (United States of America)

Job Type: Employee

Department: Administration

Scheduled Weekly Hours: 40

Benefits:

We value our outstanding employees by providing a comprehensive benefits package tailored to their needs.

• Paid Parental Leave: Eligible team members receive one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: Our voluntary benefit through DailyPay allows eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: We offer upfront tuition coverage through FlexPath Funded for eligible team members.

Our organization is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.