Accident Management Coordinator & VOR

Global is a truly inspirational business.

We are one of the UK`s largest independent vehicle leasing, rental and fleet management companies and we are thinking bigger than ever before. We are taking on new challenges, expanding and finding new ways to deliver the best value. You could be part of this adventure.

Constantly innovating, the Global team is talented, diverse and hard working. It’s a high-octane performance led culture, promoting personal development and success. If you share our values, want to be challenged, get support for your professional growth and be well rewarded, you will fit right in!

What you will do…

The Accident Management Coordinator is responsible for providing end-to-end support to customers involved in road traffic accidents and insurance claims, ensuring a smooth, efficient, and compliant claims journey.

The role involves coordinating vehicle repairs, replacement vehicles, insurance communications, and legal processes while delivering excellent customer service.

The role acts as the main point of contact for customers, insurers, repairers, and solicitors, ensuring all instances are handled in line with UK regulations, company procedures, and service-level agreements.

What do you need to be successful…

We are looking for a customer-focused and highly organised individual with strong communication skills and the ability to manage multiple claims in a fast-paced environment. You will be confident handling sensitive conversations, demonstrating empathy, professionalism, and attention to detail at all times.

You will have:

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• Previous experience in customer service, claims handling, accident management or a similar environment
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• Excellent verbal and written communication skills
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• Strong organisational and time management abilities
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• High levels of accuracy and attention to detail
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• A calm, resilient, and empathetic approach
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• Good IT skills, including Microsoft Excel
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Desirable:

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• Knowledge of UK accident management or insurance processes
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• Experience working with insurers, repairers, or solicitors
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• Understanding of compliance, GDPR, and customer fairness principles
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And in return …

As an Accident Management Coordinator at Global, your will receive a competitive salary and package. There is open communication with management, and many opportunities to showcase your ideas to our shareholders and owners.

Be part of our success: apply today!

Job Types: Full-time, Office Based