Service Advisor

We are seeking a dedicated Plant Service Advisor for our client's franchise-approved plant machinery dealership located in Gloucester. The Plant Service Advisor will play a vital role in delivering exceptional customer service, ensuring workshop efficiency, and maintaining the highest standards of operational performance. This is an excellent opportunity for experienced individuals seeking long-term career growth within the plant, agricultural, or automotive sectors.Benefits:\n

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• Starting salary of £32,000 per annum with KPI achievement-based bonuses, providing on-target earnings of £35,000 per annum
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• 23 days annual leave plus bank holidays
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• Access to a workplace pension scheme
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• Technical training and development opportunities
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• Staff wellness programmes, including health and well-being initiatives
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• Discount schemes on high street retailers and various services
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• Recognition awards for long service and achievements
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• Enhanced maternity/paternity pay
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Duties of a Plant Service Advisor:\n

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• Engage with customers, ensuring high levels of satisfaction and loyalty
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• Manage workshop loading schedules, optimising productivity
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• Book and coordinate vehicle appointments, balancing customer convenience and workshop capacity
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• Accurately produce job cards, invoices, estimates, and warranty documentation
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• Provide clear explanations to customers regarding work carried out, maximising sales opportunities
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• Identify customer requirements and supply fully inclusive, accurate quotations
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• Liaise with parts department to ensure parts availability
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• Record and track all work requirements, including retail, warranty, and internal repairs
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• Liaise with vehicle manufacturers to authorise warranty repairs, when applicable
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• Maintain compliance with manufacturer policies and warranty procedures
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Requirements of a Plant Service Advisor:\n

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• Proven experience as a Service Advisor, ideally within the plant, agricultural, or automotive industry
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• Strong customer service and communication skills
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• Excellent organisational and IT skills; experience with Kerridge/Keyloop is advantageous
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• UK driving licence with minimal points
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• Ability to deliver the highest standards of customer care
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• Knowledge of warranty procedures and liaising with manufacturers (desirable but not essential)
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• Ability to work efficiently within a team environment
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Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Gloucester and Gloucestershire, today to discover more about this fantastic Service Advisor opportunity.Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.