Scheduling Team Lead

Job Title: Scheduling Team Leader

Salary: Up to £38,000

Location: Huddersfield

Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.

Duties:

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• Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s
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• Carry out daily meetings with the team to discuss stats and workload
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• Provide daily statistical updates to the business including productivity and backlog
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• Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues
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• Prep for and attend monthly planning meetings with ROMs and Operations Manager
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• Monitor and manage team telephone stats
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• Critique and coach team on call quality
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• Monitor, manage and critique scheduling planning to ensure maximum productivity
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• Monitor and manage the team HELD jobs
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• Effectively control team overtime budget
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• Carry out monthly one to ones
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• Recruitment and training of new staff
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• Disciplinary, performance & absence management of S&R Schedulers
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• Point of escalation for complaints
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• One on One coaching of the team
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• Ongoing team development
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Skills / Ability:

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• Ability to multi-task and remain calm under pressure
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• Ability to identify areas of improvement and implement
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• Ability to use own initiative and make considered decisions
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• Ability to communicate at all levels
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• Ability to flex own management style to support all team members
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INDAB