Operations Manager

Production Manager

Location: ThatchamWorking Hours: Monday to Friday, 7:00am – 4:00pm or 6:00am – 3:00pmSalary: £28,000 – £31,000 per annum (DOE)

We are recruiting for an experienced and hands-on Production/Operations Manager to join a fast-paced commercial environment known for delivering high-quality service. This is an excellent opportunity for a proactive leader who thrives in a busy setting and can effectively manage both people and processes—particularly as the business approaches its peak summer period.

Key Responsibilities

Operational Management

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• Oversee daily operations from intake through to dispatch, ensuring smooth workflow across the production line
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• Lead daily morning briefings to review performance, set targets, and address any operational challenges
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• Monitor and achieve key performance indicators (KPIs)
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• Ensure compliance with health & safety and operational procedures
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• Continuously identify and implement process improvements to increase efficiency
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Team Leadership

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• Lead, motivate, and support a diverse workforce, including individuals with varying levels of English fluency
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• Train, develop, and regularly review team performance
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• Effectively plan staffing levels in line with workload and budgets
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• Provide hands-on support when needed, including stepping in early (from 6am) in the absence of a Team Leader
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Quality & Customer Service

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• Maintain high service standards and resolve issues quickly and effectively
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• Act as a key point of contact for clients, ensuring expectations are consistently met
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• Support onboarding of new clients, including planning resources and workflow integration
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Stock & Equipment Management

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• Manage stock levels and ensure timely ordering of supplies
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• Oversee equipment maintenance, minimising downtime and disruption
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Finance & Reporting

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• Assist with budget management and cost control
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• Analyse operational data to identify trends and drive improvements
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• Provide regular performance updates to the Operations Director
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Skills & Experience Required

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• Proven experience in operations or team management (laundry or production environment advantageous)
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• Strong leadership skills with the ability to engage and communicate across diverse teams
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• Highly organised with excellent multitasking abilities in a fast-paced environment
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• Calm under pressure with strong problem-solving skills and a proactive approach
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• Confident using Microsoft Office and reporting systems
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Personal Attributes

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• Strong organisational and administrative skills, with attention to detail
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• Excellent customer service mindset
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• A positive, can-do attitude and approachable leadership style
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• Ability to think quickly, make decisions, and keep operations running smoothly in a busy production setting
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Benefits

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• 28 days holiday (including bank holidays)
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• Company pension scheme
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• Free onsite parking
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• Complimentary refreshments (tea, coffee, soft drinks, and summer treats)
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• No weekend or bank holiday work (unless business-critical)
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