Customer Account Executive

Customer Account Executive

Location: Shipley

Salary: £36,000 per annum (up to DOE)Monday - Friday (1 day work from home)

Elevation Recruitment is delighted to be recruiting for a Customer Account Executive to join our client's growing team based in Shipley.

This is an exciting opportunity for an experienced customer service, sales support or account management professional looking to join a successful business where customer relationships are at the heart of everything they do. As the main point of contact for a portfolio of customers, you'll manage accounts from order through to delivery, ensuring an exceptional customer experience every step of the way.

Key responsibilities:

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• Manage a portfolio of customer accounts, building strong, long-term relationships.
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• Act as the primary point of contact for customer enquiries, providing outstanding customer service.
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• Process and manage customer orders from receipt through to delivery, ensuring accuracy and efficiency.
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• Liaise with production, logistics and finance teams to ensure orders are fulfilled on time.
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• Support the onboarding of new customers and maintain regular communication throughout their journey.
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• Analyse sales and customer data to identify trends, opportunities and areas for improvement.
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• Resolve customer queries and complaints quickly and professionally.
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• Maintain accurate customer records and ensure all documentation is completed in line with company procedures.
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• Identify opportunities to improve processes and enhance the customer experience.
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Skills and experience:

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• Previous experience as a Customer Account Executive, Customer Account Manager, Account Coordinator, Sales Administrator, Internal Account Manager, Customer Service Executive or Sales Support Executive.
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• Excellent customer service and relationship-building skills.
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• Strong communication skills, both written and verbal.
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• Highly organised with the ability to manage multiple customer accounts and priorities.
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• Strong attention to detail and problem-solving skills.
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• Confident using Microsoft Office and CRM or ERP systems.
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• A proactive, team-focused approach with a passion for delivering excellent customer service.
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