Posted 22 July, 2026
Service Advisor
Perfect Placement Uk Ltd
Pevensey, ENG, GB
Full Time
Job Description
We are recruiting on behalf of our client for a Service Advisor position at their well-established independent garage in Eastbourne, East Sussex. This is an excellent opportunity for an experienced professional to join a supportive and transparent team, offering career development and a competitive salary package.Benefits:\n
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- Competitive basic salary of £30,000 to £35,000 per annum, with an OTE of £35,000 \n
- Monday to Friday, 8:30 am to 5:30 pm, with some flexibility for childcare and personal commitments \n
- Supportive environment focused on honesty and transparency \n
- Opportunity for career progression within a dynamic workshop \n
- Part of a small team where every voice is valued and contributions recognised \n
- Develop professional skills in a friendly, well-organised environment \n
- Engage in upselling and delivering customer care, providing genuine value \n
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- Act as the main point of contact for customers, delivering excellent customer service \n
- Upsell additional services and motoring solutions during customer interactions \n
- Communicate honestly and empathetically, particularly when conveying bad news \n
- Liaise with workshop staff, including technicians and service team members, to provide timely vehicle updates \n
- Manage customer bookings, scheduling, and workshop organisation \n
- Maintain accurate workshop management systems and documentation \n
- Uphold transparency and a proactive approach in a busy environment \n
- Support workshop colleagues and contribute to a positive team atmosphere \n
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- Proven experience as a Service Advisor or in a similar role within the motor trade \n
- Good knowledge of automotive servicing procedures and customer expectations \n
- Ability to upsell and proactively suggest additional services \n
- Strong communication and interpersonal skills, empathetic and confident in dealing with customers \n
- Well organised, with the capability to manage multiple tasks efficiently \n
- Experience with workshop management systems (e.g., TechMan) is preferred but not essential \n
- Professional attitude and proactive approach to customer care \n
- Ability to work independently and effectively as part of a close-knit team \n
